So he did the simplest thing he could think of: he wrote back.
"Dear Leo, I am so sorry for your loss. Your grandmother was our oldest account holder. She used to walk past our window every Wednesday at 11am to get her hair done. We don't need you to visit. Just send the death certificate and a copy of your ID. We’ll do the rest." cv32 5dy
A week later, a reply arrived. Not a form or a legal letter—a handwritten note on cream-colored paper. So he did the simplest thing he could