You lean in to kiss your baby’s forehead and notice something unusual. One eye is glistening with tears, even though your newborn isn’t crying. The next morning, that same eye is crusted with yellow or greenish discharge, sealed shut like a tiny treasure chest.

Find the inner corner of the affected eye, right where the upper and lower eyelids meet near the nose. You’re looking for a small, bony ridge (the side of the nose). Just inside that ridge, near the eye, is the tear sac .

If there is zero improvement after of consistent massage, talk to your pediatrician about next steps (usually a simple in-office probe procedure after 12 months of age). What If Nothing Works? Don’t worry. Even if massage doesn’t open the duct, the condition is self-limiting. Most ducts open on their own by 12 months , as the baby’s face grows and the duct widens naturally.

In about 6-20% of babies, that duct has a thin, residual membrane at the bottom (near the nose) that hasn’t opened yet. This is called —or, simply, a clogged tear duct.

Many parents notice the eye is suddenly dry and clear. One day, you’ll realize you haven’t wiped crust off in a week.

Disclaimer: This article is for informational purposes and does not replace medical advice. Always consult your pediatrician before starting any home treatment, especially if your baby has eye redness, swelling, or fever.

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