🔹 Carry a doctor’s note or device ID card. Calmly state, “I cannot go through that scanner due to an implanted medical device. Please provide a manual alternative per ADA guidelines.”
Here is where the nuance begins.
🔹 Train staff that “no scan, no entry” is illegal if applied to someone with a disability. Your script should be: “If you cannot use the scanner, we will need to perform a brief manual check. Is that acceptable?”
The “ALS Scan Karen” Incident: When Security Theater Clashes with Medical Reality
Retailers argue that ALS (Advanced Location & Security) scanners reduce theft. Their policy is often “no scan, no entry.” From a loss prevention standpoint, exceptions create loopholes.
For those who missed it: A woman (dubbed “Karen” online) was recorded having a heated confrontation with security staff at a retail store. The security team insisted she submit to a full-body scanner (an ALS scan). The woman refused, shouting that she had a medical condition and a legal right to opt out.
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